Refund and Returns Policy

1. Trial Account: Before making a commitment to purchase our IPTV service, we encourage you to request a trial account. This trial account is designed to allow you to thoroughly test our services, ensuring that they meet your expectations and requirements. If, during the trial period, you find that our service does not align with your needs or preferences, we kindly advise against proceeding with the purchase of a long-term subscription. This ensures that you make an informed decision based on your actual experience with our service.

2. Internet Speed: It’s important to note that the quality of your internet connection can significantly impact your ability to use and enjoy our IPTV services. If you are experiencing slow internet speeds or connectivity issues that prevent you from accessing and using our IPTV services effectively, please be aware that these issues are beyond our control. In such cases, we regret to inform you that we cannot process a refund, as this limitation is not related to the quality or functionality of our service itself.

3. Device Setup: We have a dedicated support team available around the clock to assist you with any issues you may encounter during the setup of the iptvwereld service on your devices. However, it’s essential to understand that while our team is here to help, they cannot provide refunds for challenges related to device setup. We strongly recommend that you take the time to familiarize yourself with the setup process by referring to our tutorials and guidelines. This proactive approach will enable you to enjoy a smooth and trouble-free experience with our IPTV service.

4. Payment Error: In the event of a payment error, such as selecting and paying for a service that differs from your intended purchase (e.g., choosing a year-long subscription instead of a 3-month plan), we have a process in place to address this issue. Please create a ticket in the support section, clearly explaining the payment error you encountered. Our diligent support team will review your case, and if the circumstances warrant it, they will facilitate the refund process to correct the payment mistake.

5. Expiry Date: To ensure a fair and consistent refund policy, we cannot accept refund requests within 7 days of the expiration date of your account. Once your account has expired, refund requests will no longer be eligible. We encourage you to assess your satisfaction with our service well before this period to allow adequate time for any refund-related actions.

We value transparency and fairness in our refund policy, aiming to provide you with a clear understanding of the circumstances under which refunds are granted. Please feel free to reach out to our support team if you have any questions or require assistance with any aspect of our service. Your satisfaction and experience with our IPTV service are of utmost importance to us.

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